LeadQ is designed to keep working data local to the browser wherever possible. Public product scope is Facebook posts plus Facebook Messenger chat only. This page explains what the extension stores locally, what limited telemetry may be sent to LeadQ, how support works, and how billing is handled.
LeadQ’s extension workspace is designed around browser-local storage. Facebook posts, Facebook Messenger workflow state, and review context are primarily kept inside the user’s browser profile rather than in a hosted web app account.
If usage analytics is enabled in the extension settings, LeadQ may receive limited product telemetry such as extension opened, licence activated, source connected, scan started or completed, and support opened. The purpose is product improvement, support, and understanding which features create value.
LeadQ’s telemetry is intentionally narrow. It is designed not to include post text, message content, prompts, browsing-history payloads, copied text, or payment-card information.
If diagnostic reporting is enabled separately, LeadQ may receive structured error categories such as activation failure, scan failure, or UI failure. These reports are designed to contain event names and error codes rather than the underlying customer content that caused the issue.
If you contact LeadQ by email or through the support form, the information you send may be used to reply to your question, help with setup, handle billing issues, or support your account. Support requests sent from the extension may include the structured diagnostics you choose to submit.
Checkout, payment handling, and subscription management are handled through Stripe. LeadQ does not present itself as storing raw card details directly on this static marketing site.
LeadQ aims to keep analytics proportionate and transparent. Basic product analytics may be processed for legitimate interests related to product operation, support, and improvement. Diagnostic error reporting is controlled separately in the extension settings. You can review and change these settings inside the extension.
Support records, billing records, and telemetry may be retained for limited operational periods that are proportionate to support, product improvement, and accounting needs. The current server-side telemetry retention target is 45 days unless operational needs require a shorter or longer period.
LeadQ currently offers a 30-day free trial and a 7-day refund window for the first purchase. Duplicate charges are refunded in full. Additional refund rights may apply where required by law.
For privacy, support, or billing questions, contact support@leadq.app.
